Privacy Policy
Chelsea Movers Privacy Policy
This Privacy Policy explains how Chelsea Movers collects, uses, stores, and protects personal data for all Chelsea Movers customers in our service area. It is designed to comply with the General Data Protection Regulation and other applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope and Data Controller
This Privacy Policy applies to all personal data processed by Chelsea Movers relating to individuals who are customers, prospective customers, or recipients of our moving and related services within our service area. Chelsea Movers is the data controller for the personal data described in this Privacy Policy, meaning we determine the purposes and means of processing your personal data.
Types of Personal Data We Collect
We only collect personal data that is necessary for the provision and management of our services. The categories of personal data we may collect include the following:
Identification and contact information such as full name, postal address, service addresses, billing address, and other relevant location details. Account and communication information such as your communication preferences and records of interactions with our customer service team, including enquiries, bookings, feedback, and complaints. Service-related information such as details about the properties involved in the move, inventory summaries or item descriptions you provide, dates and times of services, and any special service requirements you communicate to us. Payment and transaction information such as the amounts charged, payment method used, and transaction history. We do not store full payment card details; these are processed by our chosen payment processors. Technical and usage information when you use our website or online tools, which may include IP address, browser type, device information, and basic analytics data about how you interact with our website.
How We Collect Personal Data
We collect personal data through several channels. You may provide data directly when you request a quote, make a booking, call us, or complete forms on our website. We may also obtain personal data when you communicate with us by post or through other communication tools.
We may receive personal data from third parties when they act on your behalf, such as letting agents, estate agents, or other intermediaries helping to arrange your move. In addition, some technical data is collected automatically when you access our website, through commonly used technologies such as server logs and basic analytics tools.
Lawful Bases for Processing
We always process personal data on a lawful basis as defined by the GDPR. The main lawful bases we rely on are:
Contract performance. We process personal data to enter into and perform contracts for moving and related services, including handling bookings, managing logistics, and communicating about your move. Legal obligations. We process certain personal data to comply with applicable legal and regulatory requirements, such as tax, accounting, or reporting obligations. Legitimate interests. We may process personal data where it is necessary for our legitimate interests and does not override your rights and freedoms. These legitimate interests include managing and improving our services, ensuring security, preventing fraud, and handling routine business operations. Consent. In situations where none of the other lawful bases apply, or where required by law, we may rely on your consent, for example for certain forms of marketing. You have the right to withdraw your consent at any time.
Purposes for Which We Use Personal Data
We use personal data only for specified, explicit, and legitimate purposes. These include:
Providing and managing our moving services, including planning and carrying out moves, managing inventories as provided by you, coordinating with you and relevant third parties, and resolving service-related issues. Communicating with you about quotes, bookings, changes to your move, and customer support enquiries. Managing our relationship with you, such as handling feedback, complaints, or service improvement suggestions. Processing payments and maintaining accurate financial and transaction records. Ensuring the security and integrity of our systems, premises, vehicles, and operations. Conducting internal analysis and planning to improve our services, pricing, and customer experience, using aggregated or de-identified information where possible. Sending you marketing communications about our services where permitted by law or where you have given consent, with the ability to opt out at any time.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.
In general, we retain customer records and transaction information for a period aligned with applicable statutory limitation periods and tax and accounting rules. Communications, quotes, and booking details are typically retained for a period that allows us to respond to queries, manage repeat business, and resolve any disputes that may arise. When personal data is no longer required, we will either securely delete or anonymise it so that it can no longer be associated with you.
Data Processors and Third-Party Recipients
We may share personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process personal data according to our instructions and are bound by contractual obligations to keep your information secure and confidential.
Categories of processors and third-party recipients may include payment processing providers for handling payments and refunds, IT and cloud service providers for hosting data and supporting our systems, communication and customer service tools for managing enquiries and customer contact, and professional advisers such as accountants or legal advisers for business and compliance purposes.
Where we engage third parties that are established outside the European Economic Area or the United Kingdom, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your personal data in line with data protection laws.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, encryption or pseudonymisation where appropriate, staff training, secure storage, and regular review of our security practices.
While we strive to protect your personal data, no system can be completely secure. We therefore cannot guarantee absolute security of information transmitted to or by us, but we work to minimise risks and respond promptly to any suspected incidents.
Your Data Protection Rights
Under the GDPR and applicable data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Chelsea Movers customers in our service area, subject to certain legal limitations and exemptions.
Right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you. Right to rectification. You have the right to request the correction of inaccurate personal data and the completion of incomplete data. Right to erasure. In certain circumstances, you may request that we delete your personal data, for example when it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Right to restrict processing. You may request that we restrict the processing of your personal data in specific situations, such as while we verify the accuracy of data or assess an objection you have raised. Right to data portability. Where processing is based on consent or contract and carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format and, where technically feasible, to request that we transmit it to another controller. Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling based on those interests. You also have an absolute right to object to direct marketing. Right to withdraw consent. Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle personal data, you can contact us using the contact channels listed on our website or on your service documentation.
You also have the right to lodge a complaint with a competent data protection authority if you believe that your rights have been infringed or that your personal data has not been handled in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
